Petris Enterprises Shipping Policy

We strive to provide clear communication and reliable service for all orders. Here's everything you need to know about our shipping policies:

Shipping Carriers

We are committed to ensuring that your orders are delivered reliably and on time. For this reason, we exclusively ship via UPS for domestic orders and UPS or DHL for international orders.

We do not ship via USPS or FedEx due to a history of numerous issues with lost packages and shipping delays that compromised our ability to provide the high level of service our customers expect and deserve.

By partnering with UPS and DHL, we aim to provide more reliable tracking, faster delivery, and greater peace of mind for our customers.

Shipping Schedule

Shipping Days: Orders are shipped Monday through Friday, excluding holidays.
Order Processing Timeline:
- Orders placed by 11:59 PM (Central Time) are processed the next business day.
- Processed orders are typically shipped the following business day. However, there are times when we can ship orders the same day they are processed, depending on the UPS pickup schedule at our facility, which may vary.
- Orders placed on Fridays or weekends will be processed on Monday (or Tuesday if Monday is a holiday).
- Example: If you place an order on Monday at 8 PM, it will usually be processed on Tuesday and shipped on Wednesday, though it may ship on Tuesday if UPS scheduling allows.

Stock Availability

We strive to clearly indicate the availability of all items on our website.
If an item is out of stock, we will notify you via email within 24 hours of your purchase to provide an estimated restock and shipping date.
Custom items, such as LS conversion parts, are manufactured to order and may take up to two weeks to ship. We will provide an estimated shipping date when your order is placed.

Holidays

We do not process or ship orders on the following holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and the day after
Christmas Eve
Christmas Day

Expedited Shipping

We offer expedited shipping options via UPS for your convenience.
Unfortunately, there are no guarantees on expected delivery dates for any shipping service, including expedited options, as delays may occur due to holidays, weather, customs, or other factors outside our control.
Once a package leaves our facility, delivery is the responsibility of the carrier.

Transit Times

For UPS Ground shipments, please refer to the UPS Ground Transit Time map below for estimated delivery times. These estimates are provided by UPS and are not guaranteed.

Shipping Damage

In the event of shipping damage, customers are required to contact Petris Enterprises immediately.
We will file a claim with the shipping carrier. Do not send the product back without contacting us first. If these conditions are not met, your claim for shipping damage may be denied.

Lost or Stolen Packages

Petris Enterprises is not responsible for packages that show a delivered status but are lost or stolen after delivery.
If a package is lost during transit, we will file a claim with the carrier. The carrier’s resolution is final.

Returns

We do not issue return shipping labels or pay for return shipping unless the return is a result of our error. An RMA number is required and must be obtained via email.